What should I know about LTL freight delivery?Updated a day ago
LTL Freight Delivery Requirements
Commercially zoned address with tractor-trailer access
Forklift or loading dock
Liftgate service is available for an additional cost
Accurate receiver contact information
Signature release after package inspection
LTL Shipment Receiving Guidelines
Please inspect the freight for obvious signs of damage upon delivery. This may include tears, scratches, holes, dented corners, or an overall disheveled appearance.
Please compare the number of handling units to the number listed on the bill of lading and the delivery receipt.
Please verify that the seal or shrink-wrap is intact.
All damages or shortages must be noted on the delivery receipt.
If the condition and quantity of your freight are acceptable, sign the delivery receipt. A signed delivery receipt with no exceptions is considered a clear delivery, which means there was no visible damage or shortage at the time of delivery.
What to do if the freight is damaged or short:
*** You are required to inspect the shipment upon delivery ***
Please take photos of any damage.
Damages or shortages must be noted on the receiving documents at the time of delivery. The shipper and/or carrier reserve the right to inspect any claimed damages or shortages. Please make sure all damages or shortages are clearly noted on the delivery receipt.
Please notify BladesASAP immediately.
Customer service: [email protected]
If you fail to notify us within 3 business days in accordance with these requirements, you will not be entitled to reject the goods and will be deemed to have accepted them.
If the freight has major damage to the containers, cartons, or packaging and the product inside is obviously not salvageable, please refuse the delivery. Make sure all information is properly noted on the POD, take photos, and immediately notify BladesASAP customer service, your sales representative, or email [email protected].
If the shipment has minor damage and the product inside appears acceptable, accept the shipment, but note the damage on the delivery receipt in the presence of the driver.
If cartons or product packaging are torn or crushed, open the product while the driver is present so the condition can be observed.
Noting packaging defects alone is not always sufficient from a claim perspective. However, this documentation helps support the OS&D process and creates a stronger case for reimbursement.
If cartons or product packaging is torn or crushed, open the product while the driver is present to give him/her visibility. Notating packaging defects is not always acceptable from a claim’s perspective. This documentation assists in the OS&D process and creates a stronger case for
reimbursement.
*** If you fail to note damage on the delivery receipt, it becomes more difficult to prove that the damage occurred while the freight was in the carrier’s possession. Photos of the damage will also assist in the claims process.
Please immediately notify BladesASAP customer service, your sales representative, or email [email protected]